All orders without markings (customization) are prepared and shipped within 24 to 48 hours (excluding weekends and holidays)
With each order, you will receive a confirmation email and a second email with your tracking number.
In peak periods, the preparation of the order may take 72 hours or 3 days.
PREPARATION TIME WITH PRODUCT LABELS (CUSTOM)
• PAD PRINTING: average within 5 to 7 days
• DIGITAL PRINTING: average within 5 to 7 days
• LASER BURNING: average of 7 days
PICKING FEES AND PACKAGING
picking and packaging fee of € 5 HT may apply for orders of less than € 100 excluding VAT.
CARRIAGE
Port Franco (free shipping) for all orders placed on our website, for France (excluding costs of picking).
CARRIERS
Our partners for the delivery of our products are:
• LETTER FOLLOWED for the delivery of small letter as samples, average time 48 to 72 hours worked.
• FOLLOW COLISSIMO for the delivery of small packages (max 10kg), average time 48 working hours.
• FOLLOW UPS for the delivery of one or more packages up to 10 packages (max 130kgs), average time of 24 to 48 working hours.
• PRIVATE CARRIERS (DHL ...) for the delivery of our products range in France and in Europe (receipt of order to delivery time).
For deliveries outside mainland France, thank you for contacting us.
For each order, a tracking number will be emailed.
The choice of carrier as the price can vary depending on the weight, quantity, availability of products and the amount of the basket, and the country of dispatch.
Xoopar agrees to use its best efforts to the stated delivery times are met. However, they sometimes rely on external elements Xoopar.
A possible delay in delivery may in no circumstances give rise to damages, an order cancellation, a refusal to accept goods or a payment of the order of postponement.
COVID19 INFORMATION
Given the situation with the COVID19, we strive to deliver in compliance with hygiene procedures. However, delivery times for France and Europe can extend, beyond our control.